Understanding Our Agreement

1. Booking and Payment

• Reservation Confirmation All bookings are confirmed only after receiving the required deposit or full payment. A confirmation email with booking details will be sent to you.
• Payment Terms Payment methods accepted include bank transfer, credit/debit cards, and cash. Payment schedules vary by service type and will be communicated at the time of booking.
• Price Changes Prices are subject to change based on currency fluctuations, fuel surcharges, and supplier pricing changes. We will notify you of any significant changes before finalizing your booking.
• Deposit Requirements A non-refundable deposit is required for most bookings. The deposit amount varies by service and will be specified during the booking process.

2. Cancellation and Refund Policy

• Cancellation by Customer Cancellation charges apply based on how far in advance you cancel. Cancellations made 30+ days before departure: 75% refund. 15-29 days: 50% refund. 7-14 days: 25% refund. Less than 7 days: No refund.
• Cancellation by Agency We reserve the right to cancel any booking due to unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule at no additional cost.
• Refund Processing Refunds are processed within 14-21 business days after cancellation confirmation. Processing times may vary based on your payment method and bank.
• Non-Refundable Items Some services, including visa fees, insurance premiums, and certain flight tickets, are non-refundable regardless of cancellation timing.

3. Travel Documents and Requirements

• Passport and Visa It is your responsibility to ensure your passport is valid for at least six months beyond your travel dates and to obtain necessary visas. We can assist with visa applications but are not responsible for rejections.
• Health Requirements Check vaccination requirements for your destination. Some countries require proof of vaccination for entry. We recommend consulting your doctor before travel.
• Travel Insurance We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and other unforeseen events.
• Document Accuracy Verify all names and details on tickets and documents match your passport exactly. Errors may result in denied boarding or additional fees.

4. Liability and Responsibility

• Service Providers We act as intermediaries between you and service providers (airlines, hotels, tour operators). We are not liable for acts, omissions, or failures of third-party providers.
• Force Majeure We are not liable for delays, cancellations, or losses caused by events beyond our control including natural disasters, strikes, political instability, or travel restrictions.
• Personal Responsibility You are responsible for your own safety, belongings, and compliance with local laws during travel.
• Limitation of Liability Our liability is limited to the total amount paid for the specific service in question. We are not liable for indirect or consequential damages.

5. Changes and Amendments

• Changes by Customer Requested changes to confirmed bookings are subject to availability and may incur fees. Change fees vary by service and timing.
• Changes by Suppliers Airlines, hotels, and other suppliers may change schedules, prices, or services. We will notify you promptly and assist with alternatives.
• Name Changes Name changes on airline tickets are typically not allowed or incur substantial fees. Ensure accuracy at booking.

6. Privacy and Data Protection

• Information Collection We collect personal information necessary for travel arrangements. This may include passport details, contact information, and payment data.
• Data Sharing Your information may be shared with relevant service providers to facilitate bookings. We do not sell or rent your personal data.
• Data Security We employ industry-standard security measures to protect your information. However, no system is completely secure.
• Your Rights You have the right to access, correct, or request deletion of your personal data subject to legal and contractual obligations.

7. Special Services and Requests

• Special Assistance Requests for special assistance (wheelchair access, dietary requirements, medical needs) must be communicated at least 48 hours before travel. We cannot guarantee all requests can be accommodated.
• Group Bookings Group bookings (10+ travelers) are subject to separate terms and deposit requirements. Contact our group travel desk for details.
• Corporate Accounts Corporate clients may have customized terms outlined in separate service agreements.

8. Dispute Resolution

• Governing Law These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Karachi, Pakistan.
• Customer Support If you have concerns, contact us first. Most issues can be resolved through communication. Our customer service team is available during business hours.
• Complaint Process Formal complaints must be submitted in writing within 30 days of the incident. We aim to acknowledge complaints within 5 business days and resolve within 30 days.